Short answers to the things we are asked most. If yours isn't here, email support@plushtree.com and we will answer within one business day.
Delivery
Where do you ship?
The Netherlands and Belgium. We expect to add further EU countries after launch.
What does delivery cost?
Delivery is calculated from your delivery address and shown at checkout before you pay. Delivery is free on orders of €50 or more, to both the Netherlands and Belgium.
How long will my order take?
We pack and send within 1–2 working days. After that, delivery takes 1–3 working days in the Netherlands and 2–4 working days in Belgium. Delivery estimates are given in good faith rather than guaranteed.
Can I track my parcel?
Yes. You will receive an email with a tracking link as soon as your order is on its way. Please allow around 24 hours after that for the carrier's tracking to start updating.
Returns and refunds
Can I send something back?
Yes. You have 30 days from the day your order arrives to change your mind, for any reason and without explaining yourself. That is longer than the 14 days the law requires.
What does a return cost?
Nothing. Email support@plushtree.com with your order number and we will send you a prepaid return label. Print it, attach it, drop the parcel off. Please wait to hear from us before sending anything back.
Can I open the packaging first?
Please do. Unfold the cover, look at the colour in your own light, feel the fabric — exactly as you would in a shop. That never affects your refund.
What does affect it is use beyond that. An item returned washed, slept on, carrying pet hair or persistent odours, or as an incomplete set, may have its refund reduced to reflect the loss in value, and we will tell you why and by how much before we process it. We will never refuse a return simply because the box was opened.
When do I get my money back?
Within 14 days of the day you tell us you are returning something, to the payment method you used. We may wait until the parcel reaches us, or until you show us proof that you have sent it, whichever comes first.
How do I exchange for another size or colour?
Return what you have and place a new order. Your replacement then ships straight away instead of waiting for your return to arrive.
What if something arrives damaged or wrong?
Email support@plushtree.com with your order number and a photograph, and we will put it right at our cost.
Our bedding
What is it made of?
100% cotton, woven at a 300 thread count. No polyester, no blends.
What is the difference between sateen and percale?
Sateen has a smooth, softly lustrous surface and feels silky against the skin. Percale is a crisp, matte plain weave that sleeps cooler. Both are the same pure cotton — the difference is how it is woven. Satijn of katoen beddengoed goes into it properly.
Which size do I need?
Duvet covers are named after the cover; fitted sheets after your mattress. A 140 x 240 cover fits a 90 x 200 mattress, 200 x 240 fits 140 x 200, and 240 x 260 fits both 160 x 200 and 180 x 200. The full table is in our size guide.
What is included in a set?
Pillowcases (60 x 70 cm) are included with every duvet cover and fitted sheet. The single sizes — a 140 x 240 cover and a 90 x 200 fitted sheet — come with one pillowcase. Every larger size comes with two.
Will a fitted sheet fit my mattress?
Our fitted sheets have elastic all the way round and a 25 cm corner, so they grip a mattress up to 25 cm thick, a topper included.
How should I wash it?
Cotton is easy to live with, but temperature matters for colour and for how long it lasts. Op hoeveel graden beddengoed wassen covers it.
Is there a guarantee?
Yes. Every PlushTree product carries a two-year guarantee against manufacturing and material defects — see our guarantee. It is offered in addition to your statutory rights under Dutch and European consumer law, not instead of them. Those statutory rights have no fixed end date, so even after two years you can come to us if something is wrong that should not be.
Paying and getting in touch
How can I pay?
The payment methods available to you are shown at checkout, before you confirm anything.
Are prices inclusive of VAT?
Yes. Every price on this site includes VAT. Delivery is shown separately and confirmed at checkout.
How do I reach a person?
Email support@plushtree.com. Orders, returns, sizing questions and complaints all arrive in the same inbox, and we answer within one business day. There is more on our contact page.