Shipping policy

Thank you for shopping at PlushTree. Below you will find how we ship, what it costs and how long it takes.

Where we ship

We currently ship to the Netherlands and Belgium. We expect to add further EU countries after launch.

Processing time

We process orders within 1 to 2 business days (excluding weekends and public holidays) after your confirmation email. You will receive another notification once your order has shipped.

Rates and delivery times

Shipping rates are calculated from your delivery address, shown at checkout and confirmed before you pay.

Netherlands: 1 to 3 business days
Belgium: 2 to 4 business days

Free shipping

Free standard shipping on orders of €50 or more, to both the Netherlands and Belgium. The threshold applies to your order subtotal after any discounts.

Tracking your order

Once your order has shipped, you will receive a confirmation email with tracking information. Please allow around 24 hours for tracking updates to become active.

Delays and issues

Delivery times are estimates and not guaranteed. External factors such as weather or carrier delays may affect your delivery. If your order is delayed or missing, please contact us at support@plushtree.com.