Our guarantee
All our bedding comes with a two-year guarantee against manufacturing and material defects, counted from the day your order is delivered. This guarantee is offered in addition to your statutory rights and does not limit them.
What the guarantee covers
- Manufacturing and material defects
- Seams and stitching coming apart under normal use
- Elastic on a fitted sheet losing its tension
- Colour fading badly when you have washed according to the care label
- Tears or holes not caused by an accident or by misuse
What the guarantee does not cover
- Damage from washing above the temperature on the care label, from bleach, or from a hot tumble dryer
- Rips, burns, pet damage and other accidents
- Stains
- Gradual ageing. Cotton grows softer and thinner over the years; that is part of it, not a defect.
How to make a claim
Email support@plushtree.com or use our contact form. Include your order number and a photograph of the problem. You do not need a receipt; we can look your order up. We answer within one business day.
If it checks out, we will put it right with a replacement or a refund, whichever suits you better. Please do not send anything back before you hear from us: if we need the item, we will send you a prepaid return label. You never pay postage on a guarantee claim.
Alongside your statutory rights
Separately from this guarantee, you are entitled to a product that does what you may reasonably expect of it. In the Netherlands that statutory period has no fixed end date: how long it runs depends on what you may expect of the product. Bedding of this quality should last for years, so even after two years you can come to us if something is wrong that should not be. See article 12 of our terms.
Not sure whether something is covered? Just email us. We would rather take a look than leave you stuck with it.