Contact information
PlushTree is an online bedding shop based in the Netherlands. We are a small business and we read every message ourselves.
Email us
Everything comes to this address — a question before you buy, a problem with an order, a return, an exchange, or a complaint. You don't need an account and you don't need a reference number; your order number helps but isn't essential.
We answer every email within one business day.
Before you write — these may answer it faster
- Welke maat dekbedovertrek kiezen — which size fits your bed
- Satijn of katoen beddengoed — how sateen and percale differ, and how to choose
- Waarom 100% katoen het beste beddengoed maakt — why we use this cotton
- Op hoeveel graden beddengoed wassen — washing and care
Returns and delivery
- Return and refund policy — 30 days to change your mind, and how to send something back
- Shipping policy — where we deliver, how long it takes, and when delivery is free
- Terms of service — the terms we sell on, and our full company details
To start a return, email support@plushtree.com and we will send you a return label with the right address on it. Please don't send anything back before you have heard from us.
Company details
- Trading name: PlushTree
- Legal form: sole proprietorship (eenmanszaak), registered in the Netherlands
- Chamber of Commerce (KvK): 94860300
- Establishment number: 000060306254
- VAT identification number (BTW-id): NL005117140B55
Our registered address and telephone number are set out in the identity block at the top of our Terms of service.
Last updated: 31 October 2026.